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Support Services

Preventative Maintenance and Service Level Agreements (SLAs)

Your integrated solution is like any major life investment in that it needs to be maintained. Interactive Audio Visual will work with you to define the type and level of service support that best suits your particular needs. Optional support agreements define what is to be done during each support visit, what frequency and response time will occur, and what level and format of reporting is needed. Finally we also define contact personnel, site access details, security considerations and so forth.

Different types of support agreements exist. All are optional.

We have three main forms of support agreements:

  • Preventative Maintenance
  • Emergency Response
  • Service Level Agreements
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